Ask Zac

Zac Cromie

Q: If I’m signed up for automatic deliveries but I’ve used more propane than usual, should I call you?
A: Yes. We strive to keep our automatic delivery system as accurate as possible, but if you’ve used an unusual amount of propane or you notice that your fuel is low, just give us a call and we’ll do the rest.

Q: How do I avoid leak-check charges?
A: A leak-check charge is applied when a will-call customer runs out of propane because there is a loss of pressure in the tank. To avoid this charge, either enroll in the automatic delivery program or make sure to call for a delivery when your fuel level reaches 30%. To avoid a leak-check service charge — not to mention for your safety and peace of mind — consider installing one or more propane gas detectors.